Articles about customer relationship management


Growth Is a Team Sport: Why You Should Be Team Selling Today

Last updated: 01/08/2020

Would you be interested in a skill that could accelerate your sales knowledge, improve your confidence, and double your closing percentage? I thought so. Lots of salespeople...

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Customer Relationship Management Trends to Watch for in 2020

Last updated: 01/01/2020

Back to All Stories Customer experience expectations are on an upward trajectory, and the stakes are high for companies. In 2019,  84% of customers  said the experience a...

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How Outdated Technology Costs Businesses More Than It Saves

Last updated: 12/18/2019

Delaying major expenditures to upgrade outdated technology may seem like a good idea for your bottom line, but in reality, it could be costing your business more than it saves....

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How customer relationship management systems improve CX and boost revenue

Last updated: 11/19/2019

Just like the name says, customer relationship management systems help you manage and maintain strong relationships, as well as build trust with your customers.  But did you...

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The Root Causes of Your Poor Sales Results

Last updated: 08/28/2019

An exhaustive list of all the reasons your sales results aren’t what you want them to be would require a vast number of posts. The menu here is what I see right now with some...

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How Tedious Business Processes Can Be Automated by IT to Optimize Your Workflow

Last updated: 08/04/2019

Administrative tasks, HR processes, invoicing and payments, security and maintenance. What do these tasks have in common? The majority of them are extremely tiresome and...

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Tech Companies: How to Be World-Class at Up-Selling and Cross-Selling

Last updated: 08/02/2019

For technology companies, excellence in cross and upselling is vital. While the average SaaS company realizes 15% ARR growth from cross- and up-selling, the Top 10% achieved...

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Best Sales Closing Techniques to Use in 2019

Last updated: 08/01/2019

Megan Ranger Comments (0) The annual growth of any company depends on the proficiency of its sales team. An arsenal of techniques is used to persuade a person to buy a product...

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How to Improve the Effectiveness of Outbound Sales Teams

Last updated: 07/25/2019

One of the biggest challenges for any Sales Leader is that they need to free up their team from monotonous administration and other productivity-sapping activities so that they...

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How to develop cross functional teams: best strategies

Last updated: 07/25/2019

Cross-functional team collaborationis appliedin increasing frequency nowadays. It can be seen in numerous businesses and branches of industry.When a team is multifunctional, it...

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